You can contact our customer support team at any time by email at support@nyusekai.com. We endeavor to respond to all inquiries within 48 hours.

If you would like to delete your account, please contact our customer support by e-mail. Please note that all your data will be deleted in accordance with the applicable data protection laws.

A confirmed order can no longer be changed, such as the size or color of an item. However, you can cancel an order as long as it has not yet been processed.

Your order will usually be processed and shipped within 5-7 working days from the confirmation date. Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to check the shipping status online. For more detailed information on shipping and delivery of your order, please contact our customer support.

The shipping costs vary depending on the country and the selected shipping method. Shipping and delivery times are indicated during the ordering process.

Yes, we deliver worldwide. Delivery times and shipping costs may vary depending on the destination. You can find all the details during the ordering process.

If you are not at home when the delivery is made, the courier will usually leave a notification with information about collection or another delivery attempt.

Once your order has been dispatched, you can no longer change the delivery address. However, you can contact the transport service provider directly and make alternative arrangements for delivery.

We do not currently offer any special gift packaging.

Unfortunately, we cannot combine orders at a later date. Each order is processed and dispatched individually.

We offer various secure payment methods. All payments are SSL-encrypted. You can pay for your order with a credit card or debit card. The following credit cards are accepted: American Express, Visa, MasterCard®, Maestro®. PayPal is another secure payment method that allows you to pay for your order via your PayPal account. Your account details and credit card information are transmitted directly via PayPal. You can also use Klarna, SOFORT-Überweisung, giroPay, eps Überweisung & Bancontact.

Your transaction and payment information is securely encrypted directly by our payment providers in compliance with strict banking standards. Your credit card information is transmitted directly to the bank and can only be read or viewed by your bank, not by NYUSEKAI.

The final price is calculated on the basis of the laws and taxes of the country of delivery. International orders may be subject to additional customs duties and import taxes, which must be paid by the recipient upon delivery. These fees vary by country and are subject to the control of the respective customs authority. For more information on shipping and delivery conditions, please contact our customer support.

You have 14 days from the delivery date to return an item. Returns should always be agreed in advance with our customer support.

To exchange an item, you must first return the desired item. As soon as we have received and processed the return, you can place a new order.

If your item arrives damaged, please contact our customer support with a detailed description and photos of the damage. We will organize a return or exchange.

If your parcel is lost during shipping, please contact our customer support immediately. We will investigate the case with the transport service provider and find a solution, either through a refund or replacement delivery.