Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes predominantly unrelated to their trade, business, or professional activities.)
For an exchange, simply return the affected items and contact our support team: support@nyusekai.com
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days from the day:
- on which you, or a third party named by you who is not the carrier, took possession of the goods, provided you ordered one or more goods in a single order and they were delivered together;
- on which you, or a third party named by you who is not the carrier, took possession of the last item, provided you ordered multiple goods in a single order and they were delivered separately;
- on which you, or a third party named by you who is not the carrier, took possession of the last partial delivery or piece, provided you ordered goods that were delivered in multiple shipments or pieces.
To exercise your right of withdrawal, you must notify us (Nyusekai GmbH, Wolfener Str. 32-34, 12681 Berlin, Phone: +4915258137602, Email: support@nyusekai.com) of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except additional costs if you chose a delivery method other than the least expensive standard delivery we offer), promptly and no later than 14 days from the date we receive your withdrawal notice. Refunds will be made using the same payment method as the original transaction unless expressly agreed otherwise; in no case will you incur fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof of return, whichever comes first.
You must return the goods to the following address without undue delay and no later than 14 days from the day you notify us of your withdrawal:
Nyusekai GmbH, Wolfener Str. 32-34, 12681 Berlin, Note: "Haus J"
The deadline is met if you send the goods before the 14-day period expires.
You bear the direct costs of returning the goods.
You are only responsible for any diminished value of the goods if this loss in value results from handling beyond what is necessary to examine the nature, properties, and functionality of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and for which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no control;
- for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts:
- for the delivery of sealed goods that are unsuitable for return for health protection or hygiene reasons if their seal was removed after delivery;
- for the delivery of goods that, due to their nature, were inseparably mixed with other items after delivery;
- for the delivery of audio or video recordings or computer software in sealed packaging if the seal was removed after delivery.
Model Withdrawal Form
Returns or exchanges should be sent to the following address:
Nyusekai GmbH, Wolfener Str. 32-34, 12681 Berlin, GERMANY
2nd Address Line: "Haus J"
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*).
- Ordered on (*)/Received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate.